Employee engagement at the Land Administration Authority Lesotho

Abstract

The Land Administration Authority Lesotho (LAA) has been plagued by high employee turnover and an inability to recruit and retain the best talent. The main issue at the LAA is a lack of employee engagement, as shown by the rising staff turnover rate which reached around 20% in 2018. The primary objective of the study was to determine employee engagement at the LAA. The secondary objectives of the study were to analyse literature on employee engagement, determine the level of employee engagement at the LAA, and to determine the particular drivers that can improve employee engagement at the LAA. The study further presented the drivers of employee engagement, models of employee engagement, and factors influencing engagement. The quantitative study using the Utrecht Work Engagement Scale (UWES) was undertaken to determine the level of employee engagement within the LAA. The results of the UWES indicated that the overall level of employee engagement at the LAA was average. The study has identified several strategies which the management of the LAA can adopt in order to enhance employee engagement. Leadership should become active in the different activities of the organisation in order to make an impression and encourage workers. Management of the LAA should set work goals that employees will be able to reach.