Evaluering van dienslewering deur die studentevoorligtingsdiens van die Universiteit van die Oranje-Vrystaat

English: The aim of this study was to evaluate the extent to which UOFS students utilise the student counselling center and to determine their attitude concerning services rendered. This kind of feedback from students can help to insure that services rendered by the counselling center are effective and of a high standard. Literature shows that the structure of the student counselling center of the UOFS compares well with that of most other counselling services, that the center's aims and functions comply with the standards for accreditation set by the International Association of Counseling Services, that its functions include a wide range of services and that earlier research showed that more effective marketing is necessary to inform students of services available to them. The study was executed on 219 secondyear students Iiving in hostels on the campus of the UOFS. The respondents were categorized in terms of their sex (male/female) and language (traditional Afrikaans- or Englishspeaking/ nontraditional non Afrikaans- or Englishspeaking). A questionnaire was developed for the purpose of this study and most of the questions could be answered on a Likert-scale, although the questionnaire also included a few open ended questions. The most important findings were the following: CP) Only about half of the respondents has made use of UOFS student counselling services. There is no significant difference between traditional and non-traditional students' utilisation, but women seem to make use of these services more often than men do. - The counselling services students make use of most often, are careercounselling and studytherapy; most students are referred to the center by their fellow students or their parents; students seem to have a positive attitude towards the counselling service, but they are not satisfied with the marketing of these services. - The most important reasons why students do not make use of the counselling service of the UOFS are that they have no need for counselling or are unaware of services available to them. - According to the respondents the most effective way of marketing the student counselling service is to distribute brochures and posters and to advertise on the campus radiostation. - Students seem to be satisfied with the training they have received from the counselling service, but has additional needs which include the following themes: sexuality, careers, multiculturalism, timemanagement and religion. - Respondents who have received individual psychotherapy seem to have a positive attitude about the therapists and the process of psychotherapy. As a result of these findings, the following recommendations were made: - That a study of the attitudes and needs of UOFS students not living on campus is done. - That similar studies are done at other South African universities in order to compare student's use of counselling services and to identify students' changing needs. - That the student counselling service of the UOFS implement a more effective marketing strategy in order to make students aware of the wide range of counselling services available.