Customer-focus approach as a management tool for improving service delivery in the public sector

Simple item page
dc.contributor.advisorVan Straaten, F. P.
dc.contributor.authorSekoto, Michael Tsietsie
dc.date.accessioned2018-11-14T12:30:57Z
dc.date.available2018-11-14T12:30:57Z
dc.date.issued1998-08
dc.description.abstractAbstract not availableen_US
dc.identifier.urihttp://hdl.handle.net/11660/9510
dc.language.isoenen_US
dc.publisherUniversity of the Free Stateen_US
dc.rights.holderUniversity of the Free Stateen_US
dc.subjectCustomer services -- Managementen_US
dc.subjectPublic administration -- Customer services -- South Africaen_US
dc.subjectCustomer services -- Quality controlen_US
dc.subjectPublic administration -- Quality controlen_US
dc.subjectOrganizational effectivenessen_US
dc.subjectDissertation (M.P.A. (Public Administration))--University of the Free State, 1998en_US
dc.titleCustomer-focus approach as a management tool for improving service delivery in the public sectoren_US
dc.typeDissertationen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
SekotoMT.pdf
Size:
2.33 MB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.76 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
All Electronic Theses and Dissertations