Customer-focus approach as a management tool for improving service delivery in the public sector
Master’s Dissertation
Abstract
English
Abstract not available
Keywords
English
Customer services -- Management Public administration -- Customer services -- South Africa Customer services -- Quality control Public administration -- Quality control Organizational effectiveness
Record information
Authors
Sekoto, Michael Tsietsie
Publisher
University of the Free State
Advisors
Van Straaten, F. P.
Date
Collections
Description
Dissertation (M.P.A. (Public Administration))--University of the Free State, 1998