Assessing e-government readiness in South African municipalities: a case of the Sol Plaatje Municipality

Abstract

This dissertation examines the e-Government readiness of the Sol Plaatje Municipality in South Africa, aiming to identify factors facilitating or hindering the implementation of e-Government initiatives. Through a comprehensive review of literature, policy documents, and empirical evidence, the study explores the intricate dynamics of e-Government, considering its potential to enhance public service delivery and governance transparency. The research employs theoretical frameworks such as the Technology Acceptance Model (TAM) and the United Nations E-Government Development Index (UN-EGDI) to assess the Municipality's readiness for digital transformation. Findings reveal persistent challenges in technological infrastructure, digital literacy, and citizen awareness, particularly highlighting disparities between urban and rural areas. The study proposes recommendations for infrastructure enhancement, digital literacy programmes, comprehensive awareness campaigns, collaboration with telecom providers, and mobile optimization to bridge these gaps. Ultimately, this research underscores the importance of addressing multi-dimensional challenges to foster effective e-Government implementation, offering insights with broader implications for enhancing governance in South Africa and other developing nations.