Influence of the Taxicab transportation business on drivers’ economic empowerment in Lesotho, Maseru: a case study

Abstract

This study examined the economic empowerment of taxicab drivers with performance-based contracts in Maseru, Lesotho. The study used qualitative research methodologies; specifically, purposive sampling and semi-structured interviews were conducted in Sesotho to interview Maseru Mall Taxi Rank operators. Thematic analysis was performed on the data collected while adhering to confidentiality and ethical guidelines.

The study drew on empirical evidence and literature, revealing noteworthy findings in several critical areas. First, the study found a significant increase in economic empowerment among drivers, consistent with global trends in similar industries. Performance-based contracts are a stimulant, providing drivers with job security and a clear path to successful entrepreneurship via cab ownership. This transformation improves individual economic position and helps to drive general economic growth, as indicated by increasing cab owner turnover and returns.

Furthermore, performance contracts provide drivers with significant financial insights, allowing them to make informed decisions and pursue various savings and investing strategies. This newfound financial knowledge promotes personal well-being and encourages a culture of responsible financial management within the taxicab industry.