Customer-focus approach as a management tool for improving service delivery in the public sector

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SekotoMT.pdf (2.33 MB)

Date

Authors

Sekoto, Michael Tsietsie

Publisher

University of the Free State

Abstract

Abstract not available

Keywords

Customer services -- Management, Public administration -- Customer services -- South Africa, Customer services -- Quality control, Public administration -- Quality control, Organizational effectiveness, Dissertation (M.P.A. (Public Administration))--University of the Free State, 1998

URI

http://hdl.handle.net/11660/9510

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