Customer-focus approach as a management tool for improving service delivery in the public sector
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Date
1998-08
Authors
Sekoto, Michael Tsietsie
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Free State
Abstract
Abstract not available
Description
Keywords
Customer services -- Management, Public administration -- Customer services -- South Africa, Customer services -- Quality control, Public administration -- Quality control, Organizational effectiveness, Dissertation (M.P.A. (Public Administration))--University of the Free State, 1998