Research Articles (Quantity Surveying and Construction Management)

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Browsing Research Articles (Quantity Surveying and Construction Management) by Subject "Communication maturity model"

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    ’n Model vir die meting van die bourekenaar se kommunikasievolwassenheid
    (University of the Free State, 2012) Berry, Frank; Verster, Basie
    English: The aim of this article is to describe the identification and measurement of the determinants important for a communication maturity model leading to the development of a communication maturity model to measure the communication capabilities of the quantity surveyor. The survey has been conducted amongst practising quantity surveyors, architects, engineers, clients and contractors chosen from all 9 provinces in South Africa. The questionnaire which was distributed and returned by respondents by email in 2010, was aimed at measuring the importance of the determinants according to the quantity surveying standard. Views on the quantity surveying standard of maturity in communication based on the chosen determinants which forms the communication maturity model for the quantity surveyor in the construction industry were also collected. The results of the survey indicated that respondents identified the following determinants as important elements of the communication maturity model: verbal communication, written communication, contractual communication, information technology communication, leadership communication and instruments communication. The views of respondents regarding the quantity surveying standard in maturity from the chosen determinants which form the communication maturity model, showed that all determinants were positively experienced and that the determinant ‘Contractual communication’ showed the highest valuation result. The determinant ‘Verbal communication’ is in relation to other determinants identified as an area that should be developed.
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    ’n Verkennende meting van die kommunikasievolwassenheid van die bourekenaars- en ingenieursprofessies in die konstruksiebedryf
    (University of the Free State, 2010) Berry, Frank; Verster, Basie; Zulch, Benita
    English: The possible lack of scientific analyses with reference to the maturity of the quantity surveyor and engineering professions’ communication capabilities and communication instruments in the construction industry initiated the study. The reason for the survey on both professions is due to the fact that they perform almost similar functions. This article aims to measure the determinants of a communication maturity model in respect of the communication capabilities of these professions. Research undertaken by the University of the Free State in collaboration with the Wirtschafts University in Vienna, Austria in 2005/6 revealed the proposed most important determinants used. The results of the survey show that respondents were positive in respect of the professions’ communication in general. This can therefore influence the construction industry with continuous advantages for the property development environment. The survey results show that the determinant ‘instruments communication (supportive)’ of the quantity surveyor is experienced as the most positive. The determinants ‘verbal communication‘ and ‘written communication’ of the quantity surveyor are experienced as the least positive. In addition, the survey results show that the determinant ‘knowledge’ capabilities of the engineer is experienced as the most positive. The determinants ‘contractual communication’, ‘written communication’ and ‘instruments communication (clearness)’ of the engineer are experienced as the least positive. A communication maturity model, developed in previous research and consisting of the identified determinants for effective communication, has been used to measure the maturity of the two professions’ communication capabilities in the construction industry. The implementation of the communication maturity model in practice can have a positive influence to improve the communication capabilities of the profession in the construction industry.