The construction project manager as communicator in the property development and construction industries

Ineffective project communication may lead to project failure in respect of expected outcomes. Communication in the construction industry is important even though a qualified project team and manager plan, organise and manage a project. The construction project manager needs communication skills to communicate effectively and manage projects successfully to expected completion. The aim of this thesis is to propose a communication skills and leadership model for construction project management. Management of a project can apply the model. It can also be used to determine which communication skills the construction project manager should possess or should develop to communicate effectively. The results of the research indicate that construction project managers need the basic skill of being able to communicate effectively, with decision making and problem solving as the most important communication skills. A model is proposed to assist construction project management. This model can be developed further as an instrument to measure the maturity of a project manager or team.