Organisational climate and work motivation amongst employees of a service organisaion in the Free State

English: The aim of the current research was to investigate organisational climate and work motivation among employees working in a service organisation In the Free State region. A biographical questionnaire, work motivation questionnaire and organisational climate questionnaire were administered to 152 respondents working 111 several departments in the service organisation involved in the research. Pearson's product-moment correlation, multiple analysis of variance (MANOVA) and Stepwise multiple regression analyses were conducted to determine the relationship between the two constructs, the effects of biographical variables on organisational climate and work motivation, and the variance in organisational climate and work motivation based on biographical variables, respectively. Correlational analysis revealed there is a significant relationship between organisational climate and work motivation, including most of the dimensions of each of the variables under investigation. Multiple Analysis of Variance (MANOVA) revealed several biographical factors (language, educational qualification, gender and tenure) had a significant effect on perceived organisational climate, whilst educational qualification and tenure had a significant effect on work motivation. More specifically, Scheffe's Multiple Comparison revealed Afrikaans speaking employees differed significantly in their perception of organisational climate from the other language groups represented in the research. In addition, individuals who had completed diplomas differed significantly from those who had obtained other qualifications with respect to their perception of organisational climate. Stepwise Multiple regression analysis revealed several biographical variables (home language, gender, job category, age and educational qualification) significantly explained the variance in organisational climate, whilst educational qualification was the only variable accounting for the variance in work motivation amongst employees in the service organisation investigated. However, caution needs to be exercised in the interpretation of the findings obtained, since a convenience sample, drawn exclusively from one service organisation, was utilised. Recommendations are provided for management to improve an organisation's climate and thereby motivation of employees. Finally, recommendations for future research are provided 111 the light of methodological shortcomings inherent in the research design.