Employee engagement at the Department of Social Development Head Office in Lesotho

Abstract

The study focused on employee engagement at the Department of Social Development Head Office in Lesotho. The primary focus was on analysing factors influencing employee engagement at the department. Engaged employees improve service delivery and contribute positively towards the economy of the Kingdom of Lesotho. It is the department’s responsibility to include employee engagement as part of the agender in strategic planning forums. Public sector organisations often concentrate on achieving results while undermining the factors that influence employee engagement as an important factor towards achieving organisational goals and objectives. The study investigated factors influencing employee engagement at the Department of Social Development Head Office in Lesotho, and the researcher obtained information from the different sections in the department from top, middle and senior management officers. The study used a semi-structured interview and questions were open-ended questions. The interview schedule intended to cover all arears of concern. This study will contribute towards helping the public service organisations to introspect and realise factors that influence engagement within the organisation and develop employee engagement strategies that will improve engagement levels and contribute positively towards achievement of goals and objectives of the organisation.