An integrated communication model for marketing the UFS

English: The higher education environment in South Africa has changed much in the past decade. In transforming the higher education sector, markets were created that lead to the corporatisation of universities. Corporate universities are predominantly characterised as institutions that follow a business model within the educational landscape. The University of the Free State (UFS) has accepted this new identity of corporate university in many ways. It is now also time to embrace it from a marketing communication, and specifically an integrated communication (IC), perspective. The goal of this study was to develop an integrated communication model for marketing the UFS. In realising this goal, the marketing-related structures and processes at the UFS were explored among other matters. The integrated approach to marketing and communication was dealt with as benchmark for the UFS and this approach directed a conceptual IC model for marketing the UFS. The conceptual model was subject to scrutiny by critical role-players at the UFS. Other critical issues explored were the higher education environment and its multi-cultural nature; the nature and scope of IC; and existing models of IC which were described and critically evaluated. A qualitative research approach was followed and the study was divided into four phases. Grounded theory was employed as overarching research strategy for all four phases, while other research strategies to gather and analyse data were implemented during some of the phases. The main contribution of this study was a conceptual IC model formulated for marketing the UFS. Based on the scrutinising of several IMC and IC models, a number of aspects were identified that was kept in mind when the IC model for marketing the UFS was developed. Furthermore, the basic principles of IC identified after an extensive investigation into the relevant literature, were interweaved in the conceptual IC model suggested for use by the UFS. The study confirmed that cultural sensitivity is a necessity if an organisation wants to be successful in the diverse South African environment. The factors that impact on inter-cultural communication effectiveness in organisations were described. It was explained that cultural differences manifest in an organisation in two ways, namely on an individual level, and on an organisational level. The organisational level indicators have specific relevance to this study. Organisational culture is also known as corporate culture. A number of corporate culture components that reflect an organisation with a strong culture were identified and it was noted that the majority of corporate culture components and integrated communication principles show significant resemblance. It is thus argued that the implementation of an IC model in a multi-cultural environment can foster a strong corporate culture. The scrutinising of the conceptual IC model by UFS role-players indicated that the majority of the respondents were positive about the model and were of the opinion that the model would address a number of marketing-related concerns and would provide a solution to some of the problems currently experienced with communication and marketing at the UFS. It was recommended inter alia that a number of structural changes with regard to the position of marketing and communication at the UFS be made. Processes that should be put in place were highlighted, and several conduct changes were advised. The application of the conceptual IC model within the suggested Institutional Communication section was illustrated.