Burnout of clinical personnel at Dr J S Moroka District Hospital
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Date
2014-10
Authors
Wu, Chun-Hsien
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Free State
Abstract
Over the years the public hospitals had undergone service transformation and were consequently faced with multiple challenges such as the rapid expansion of primary healthcare services and an epidemically demanding profile of patients. The clinical personnel at Dr J S Moroka District Hospital had been subjected to enormous pressure to deliver healthcare services. No formal study had been done to assess the problem of declining personnel motivation and increase in personnel absenteeism which resulted in work overload and the impact of burnout on the clinical personnel, which had been the focus of this field study.
The primary objectives was to determine the level of burnout on clinical personnel and assess the relationship between burnout, work stress and job satisfaction at Dr J S Moroka District Hospital.
The study targeted the clinical personnel who worked in the clinical department during the survey period. A quantitative method was used where the respondents participated by filling out a self-administered questionnaire that included an assessment of burnout, job satisfaction and demographic details.
The response rate was 83.72%, with females making up the majority of the respondents. The clinical personnel experienced a medium level of burnout and were exposed to a moderate level of work-related stress. Among the different departments, personnel at the MDR TB ward were more prevalent to burnout, while at the casualty department, the personnel had the highest
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prevalence of work stress. Females with a longer service record were proven to experience a higher level of burnout. Despite the medium level burnout, the majority of the clinical personnel were somewhat satisfied with their job and 28.99% said they will definitely refer a friend for a job at the hospital. Staff motivation was very low, with 34.78% indicated that they were not at all motivated.
This study has illustrated the prevalence of burnout and significant concern on staff engagement at DR J S Moroka district hospital as it proven to exist among the study population. Substantial evident discussed above has proven the importance of employee assistance programs and the need to improve staff engagement so to achieve future sustainability and benefits for the organisation and its staff.
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Keywords
Burnout, Professional, Clinical staff, Engagement, Work-related stress, Motivation, Job satisfaction, Employee Assistance Program (EAP), Dissertation (MBA (Business Administration)) --University of the Free State, 2014