Information technology-business alignment for business process efficiency at the Central Bank of Lesotho
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The Central bank of Lesotho is faced with a problem of unclear IT-business alignment in its payment systems business area. The study is intended to help find the causes of this lack of alignment and to also recommend ways to achieve clear IT-business alignment. The study is focused on those business untits and stakeholders within the bank who either work with payment systems, implement or benefit form services provided thorugh payment systems as well as the bank’s management. In an attempt to deal with the primary objective of finding ways to align business processes and IT to improve performance and efficiency of payment systems, the research on previous literature on factors that affect IT-business alignment is conducted and the research on the CBL case is carried out in contrast to the literature findings. Findings and recommendations on the research are drawn as a response to the primary objective of the study. The factors that impact of IT-business alignment are established from the research results and recommendations are made on ways to align IT and business in the payment systems area.