Information technology-business alignment for business process efficiency at the Central Bank of Lesotho
Loading...
Date
2015-11-16
Authors
Makhetha, Monaheng
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Free State
Abstract
The Central bank of Lesotho is faced with a problem of unclear IT-business
alignment in its payment systems business area. The study is intended to help find
the causes of this lack of alignment and to also recommend ways to achieve clear
IT-business alignment.
The study is focused on those business untits and stakeholders within the bank who
either work with payment systems, implement or benefit form services provided
thorugh payment systems as well as the bank’s management.
In an attempt to deal with the primary objective of finding ways to align business
processes and IT to improve performance and efficiency of payment systems, the
research on previous literature on factors that affect IT-business alignment is
conducted and the research on the CBL case is carried out in contrast to the
literature findings.
Findings and recommendations on the research are drawn as a response to the
primary objective of the study. The factors that impact of IT-business alignment are
established from the research results and recommendations are made on ways to
align IT and business in the payment systems area.
Description
Keywords
Central Bank of Lesotho, Banks and banking -- Lesotho, Banks and banking -- Information technology, Internet banking -- Lesotho, Dissertation (MBA (Business Administration))--University of the Free State, 2015