The influence of human behaviour factors on construction productivity
Human factors as important sources for increasing efficiency and performance in the construction industry are often cited as contributors to project success. This stems from the limited success of technical management of projects in terms of completing projects in time, within approved cost and to a satisfactory quality. Against this background, the aim of the study was to investigate behavioural project systems management as a way of increasing success and productivity. The objective of the study was to identify and investigate human factors that may reinforce positive behaviours that in turn may improve productivity. The study identified and investigated 64 human factors that influence positive behaviours for improved construction productivity. The result of the study showed that although all 64 human factors are very significant in encouraging positive behaviours, 21 of the factors were found to be extremely significant and are more likely to exert a higher influence towards positive behaviours. The highest ranked human factor was identified as ‘ability and willingness to accept responsibility’ while the least ranked was identified as ‘charisma of leadership’. The study also identified and investigated 23 positive construction worker behaviours that may improve productivity. The result of the study further showed that although all these construction worker positive behaviours are very significant in influencing improved construction productivity, twelve of the positive behaviours were found to be extremely significant and are more likely to exert a higher influence on improved productivity. The highest ranked positive behaviour was identified as “completing task at hand on schedule” while the least ranked positive behaviour was identified as “making sacrifices for the well-being of the company”. Conclusions drawn from this research are that when the 64 factors are present in a construction environment, they influence the 23 positive behaviours, thus improving construction productivity. In addition, these positive behaviours serve as key behaviour indicators for motivation, commitment, satisfaction and loyalty levels of workers while twelve of these positive behaviours were identified as extremely significant positive behaviours and, serve as key behaviour indicators for motivation, commitment and loyalty levels of workers. From the research, recommendations that construction practitioners should pay attention and resources to such factors as effective communication, good co-worker relationships, staff skill development and good remuneration and fringe benefits are made in order to have a positive influencing on worker behaviour. Human behavioural management should therefore be introduced in project implementation for improving construction productivity.