Influence of stakeholder management on project success in the Northern Cape Operating Units (NCOU) projects of eskom
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Date
2020
Authors
Lesesa, Masekoala
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Free State
Abstract
The purpose of this study was to investigate the influence of stakeholder management on project success in Eskom NCOU since the year 2000. Eskom is South Africa's electricity public utility, as well as the largest producer of electricity in Africa. The company has implemented a variety of projects to increase its capacity and to ensure that all plants are fully maintained and operating at optimum levels. Eskom has not been engaging properly with its stakeholders and that has resulted in delays of project deliveries as well as work stoppages. In addition, this has caused social unrest among citizens in various municipalities. The objectives of the study were to ascertain the influence of stakeholder management on projects. The historical background and objectives of the stakeholder management on Eskom projects were explained through the literature review. The instrument used to collect data in this research was semi-structured interviews. The research study unearthed that at Eskom, the use of stakeholder management is important, as it fosters relationships and communication crucial for driving projects, and also that stakeholder management improves motivation and decreases conflict. The research determined that stakeholders can play several roles in a project life cycle. The findings showed that the management of stakeholders plays a pivotal role in ensuring project success. The findings also revealed that the participants agreed that project managers should have a stakeholder management plan that is all-encompassing. The recommendations suggest that the general management of project stakeholders and project success is enhanced by improving both the project and the environment that promote the needs of project stakeholders. Effective communication between stakeholders and project leaders plays a pivotal role in ensuring that projects succeed. Project leaders should identify key stakeholders that have the capacity to stall or stop projects. They need to work hand in hand with stakeholders and address their concerns as much as possible.
Description
Dissertation (MBA (Business Administration))--University of the Free State, 2020