Research Articles (Library and Information Services)

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    Curbside book pick-up services during a time of crisis in South African University Libraries
    (University Libraries of the University of Nebraska--Lincoln, Lincoln, Nebraska, USA, 2021) Mashiyane, Dina; Molepo, Mahlaga
    Purpose: This paper sought to determine the implementation of curbside pick-up services within South African University libraries during the Covid-19 pandemic. Design/methodology/approach: The study employed a quantitative approach where informetrics has been used as the primary data collection method to analyse the implementation of curbside/book pick-up services on the web pages of 26 South African University Libraries. Findings: This study indicates that only a few South African university libraries have implemented curbside pick-up services. The study further reveals that those libraries that have implemented this type of service have utilised various methods to facilitate book requests. Practical implications: This study recommends the development of contingency plans for libraries to stay abreast of changes in their environments. The implementation of enhanced and innovative lending services for printed materials. Social implications The paper sheds light on a strategic method for enhancing lending services in academic libraries. It can also be used as a benchmarking tool for those libraries planning on implementing this type of service. The usage of curbside pick-up services can be essential during times of crisis in enhancing lending endeavors and meeting the needs of the users. Originality/value: This study adds value to the innovative lending services in libraries, especially during times of crisis. As there is no evidence of previously conducted studies on this phenomenon, this paper can be used to initiate further research on curbside book pick-up services in libraries.
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    Libraries breaking barriers through TikTok: enhancing access and visibility
    (Library Hi Tech News, 2022-03-14) Mashiyane, Dina Mokgadi
    Purpose: The purpose of this study is to ascertain the usage of TikTok by libraries in enhancing access and visibility of services, facilities and resources. Design/methodology/approach: This is a review paper of literature related to the usage of TikTok in libraries. Findings: The literature revealed that TikTok is being used mostly for library marketing and advocacy. Though there is scant literature on TikTok for information literacy, this platform is being used for teaching and learning purposes. Originality/value: This is a welcome contribution to the utilization of TikTok for enhancing library services and reaching out to users beyond the library walls.
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    Towards a conceptual framework for communicating library training to students in South African university libraries: a literature review
    (Elsevier, 2023) Molepo, Mahlaga J.; Blose, Sihle
    Developing conceptual frameworks to improve library training among librarians in South African university libraries is not common. The purpose of this article was to assess, synthesise and critique available literature to determine the extent to which librarians in South African university libraries could reflect on their library training and synthesise relevant theories and models that can assist develop a conceptual framework for communicating library training. The integrated literature review focuses on five central themes namely: communication models, the evolution of technology, learning theories, social learning and web based learning environments, and the role of authority in teacher-learner relationships. The article argues that academic librarians operate within the universe of teacher-learner relationships in library training initiatives, albeit unconsciously so. This makes library training in South African university libraries a mature topic needing reconceptualization. Future research should employ single and multiple case study research designs to formulate frameworks on a case-by-case basis.
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    Framework for communicating library training at a South African university
    (Sage, 2023) Molepo, Mahlaga J.; Blose, Sihle
    This article combines social constructivist and transformative paradigms to propose a framework for communicating library training to first-year students. Although performance indicators for literacy are universal, there are explicit attempts to move away from a universal approach to information literacy, as exemplified in the Association of College and Research Libraries Framework for Information Literacy for Higher Education. This article addresses the fragmentation of teaching and learning practices in a single case study of University of the Free State libraries. Data were collected using two methods: an integrated literature review; and document analysis. Literature and documentary evidence were found to justify a call for developing an underpinning theory for planning purposes. Furthermore, it was found that synthesized concepts from models, ideas and frameworks can inform new pedagogical approaches. This article proposes the Authority Pedagogy Socialization framework for communicating library training to first-year students and concludes with several recommendations.