To touch or not to touch: communication between physician and patient - a pilot study
Loading...
Date
2000
Authors
Pepler, Elsabe
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Free State
Abstract
In this article the act of touch as a form of rumverbal communication,
which constitutes part of the "unspoken" or "silent sound" message
between the doctor and patient, is investigated. Communication
researchers often maintain that nonverbal communication carries vastly
more weight than the verbal message content. International research
indicate that patients feel positive about the inherent and constructive
potential meaning conveyed by a doctor or health care professional who
touches them in a supportive and empathic manner. Sometimes wonts are
not sufficient to convey feelings, and the act of touch can fulfill this gap. A
pilot study done in Bloemfontein under hospitalised patients confirms that
patients feel that empathic touching can contribute to answering
emotional needs, thus facilitating the total healing process and enabling
the patient to cope better with sickness and possible hospitalisation. The
tertiary training of doctors mostly account for interpretation of patients'
verbal responses, while underplaying the patient's nonverbal behaviour.
Verbal and nonverbal communication skills should be seen as inseparable
at all times, and the sooner these skills can be acquired by physicians, the
sooner will the quality of the doctor-patient-relationship improve in our
communities.
Description
Keywords
Communication, Nonverbal communication
Citation
Pepler, E. (2000). To touch or not to touch: communication between physician and patient - a pilot study. Communitas, 5, 51-67.