Hybrid working system from a civil servant perspective: a case of the National Treasury of South Africa

Abstract

Organisations all around the world are focusing critically on implementing hybrid work systems as a result of changing work dynamics, especially in the wake of the COVID-19 pandemic. On the other hand, careless system implementation can lead to inefficiencies, misalignment of team goals, and lower production. This study examines the challenges and merits of implementing hybrid work systems, particularly at the National Treasury of South Africa. The study addressed the inadequacies in the adoption of hybrid work systems, which has impeded employee alignment with team goals and organisational efficiency. A qualitative research design informed by the interpretivism philosophy was used to acquire profound insights into employee experiences and perspectives. Structured interviews were utilised to gather data from a sample of twelve (12) National Treasury officials. This allowed for a thorough investigation of the implementation-related concerns. The key themes include the origin of the hybrid working system, employee awareness about the hybrid working system, barriers to the application of the hybrid working system, positive and negative impact of the working systems on productivity and performance at the National Treasury of South Africa. These key findings indicate that while hybrid work systems can save operating costs and boost efficiency, their effectiveness primarily hinges on maintaining employee alignment with team objectives and offering continuous, tailored training and support. Staff familiarisation with the digital tools and workflows necessary to maximise productivity in a hybrid work environment is made possible by these training programs. The study recommends that, the National Treasury of South Africa implement more adaptable work schedules considering employees' preferences and commitments. By doing so, businesses may enhance worker satisfaction, which will boost output and create a more effective compelling hybrid work environment.