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dc.contributor.authorKunguma, Olivia
dc.contributor.authorTerblanche, Lydie
dc.date.accessioned2016-07-21T09:09:22Z
dc.date.available2016-07-21T09:09:22Z
dc.date.issued2013
dc.identifier.citationKunguma, O. & Terblanche, L. (2013) A crisis communication plan for municipalities: the case of the Frances Baard district municipality. Communitas, 18, 203-221.en_US
dc.identifier.issn1023-0556 (print)
dc.identifier.issn2415-05225 (online)
dc.identifier.urihttp://hdl.handle.net/11660/3681
dc.description.abstractA crisis communication plan facilitates the effective flow of information between relevant organisation(s) and a community affected by a crisis. In 2010 the Frances Baard District Municipality, situated in the Northern Cape, commissioned the development of a crisis communication plan for the municipality. It was to be developed in consultation with various stakeholders. Once developed, the plan had to be reviewed and serve as an educational document that could be used by other municipalities. The study found that drafting a crisis communication plan has to include best communication practices for each anticipated problem and effective implementation. Continuous evaluation and updating of the plan are necessary to ensure that critical business functions are not jeopardised in the event of a crisis.en_ZA
dc.language.isoenen_ZA
dc.publisherDepartment of Communication Science, University of the Free Stateen_ZA
dc.subjectMunicipalityen_ZA
dc.subjectSouth Africaen_ZA
dc.subjectNorthern Capeen_ZA
dc.subjectCrisisen_ZA
dc.titleA crisis communication plan for municipalities: the case of the Frances Baard district municipalityen_ZA
dc.typeArticleen_ZA
dc.description.versionPublisher's versionen_ZA
dc.rights.holderDepartment of Communication Science, University of the Free Stateen_ZA


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