AS 2013 Volume 20 Issue 1

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Browsing AS 2013 Volume 20 Issue 1 by Subject "Communication maturity"

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    Die volwassenheid van die bourekenaar se kontraktuele kommunikasievermoë
    (University of the Free State, 2013) Berry, Frank; Verster, Basie
    English: The aim of this article is to identify principles that support the quantity surveyor to communicate effectively in contractual communication and measure these principles to determine the maturity standard of the quantity surveyor’s quantity surveying contractual communication. This article forms part of a more comprehensive study on quantity surveying communication in the construction industry, and aspects such as oral, written, electronic and leadership communication have been addressed elsewhere. The survey was conducted among practising quantity surveyors, architects, engineers, clients and contractors chosen from all 9 provinces of South Africa. The questionnaire was distributed to, and returned by respondents in 2010. The questionnaire was circulated by means of e-mail for the purpose of measuring the principles that support the quantity surveyor to communicate effectively in contractual communication according to the quantity surveying standard vs the worldclass standard. The results of the survey indicated that respondents identified the following principles as important in contractual communication maturity measured against quantity surveying standard: contractual binding, reasonableness, effectiveness/enforceability and unambiguousness, where contractual binding showed the most positive and unambiguousness the least positive valuation result.