Masters Degrees (University of the Free State: Business School)
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Browsing Masters Degrees (University of the Free State: Business School) by Author "Botha, E."
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Item Open Access Leadership effectiveness in a virtual environment in a information technology department at a South African Bank(University of the Free State, 2022) Chikwata, Kim; Botha, E.COVID-19 has led to organizations operating their business in a different way to what they were used to. Employees went from being office bound, to working from home, so that organizations were able to continue operating. This led to organizations being faced with challenges when working in a virtual environment. The problem that managers in the IT (information technology) department at a South African bank faced was that, if they did not lead their teams effectively whilst working in a virtual environment, it could lead to a decrease in employee satisfaction and performance. This research identified leadership tools to assist leaders in achieving leadership effectiveness in a virtual environment at the IT department at a South African bank. The researcher identified leadership tools a leader can use to achieve leadership effectiveness in a virtual environment. The researcher used the quantitative method to conduct the research. Online surveys were used to gather data from the IT department of a South African bank. The researcher then used means, graphs, correlations and box plots to analyse and interpret the collected data. The respondents responded positively to most of the questions posed to them. The researcher was able to conclude that sufficient communication was taking place between the leaders and employees of the IT department. Employees believed that they were able to trust their leaders and that their leaders supported them in achieving their goals. The data revealed that the leaders were displaying certain behaviours representing leadership styles identified by the researcher from literature. The researcher found that the employees believed that the leader did not always bring a sense of order to their work. The research also indicated that, when employees experience conflict, the leaders do not always assist in resolving it. The researcher made recommendations that the IT department can apply to improve its leadership effectiveness. Implementing these recommendations will assist the IT department to achieve their objectives and achieve leadership effectiveness in a virtual environment