(University of the Free State, 2000) Van Niekerk, A.
It has been said that it is the province of knowledge to speak, and the
province of wisdom to listen. This statement emphasises the
importance of the ability to listen effectively in any communicative
encounter, but it does not clarify why the ability to listen is of utmost
importance in the communication process. The article sets out by way
of argumentation to address the following critical issues: What
factors influence listening behaviour? Who is a skilful listener? What
is the profile of an effective listener in an academic environment?