Now showing items 1-2 of 2

    • Customer relationship management in Lesotho utility companies 

      Makhaola, Matseliso Mamathe (University of the Free State, 2015-11-16)
      The objective of this study is to investigate how CRM could be managed and implemented in view of improving WASCO and LEC service delivery. The research is conducted against a backdrop of service delivery and quality ...
    • Effectiveness of performance management system at Mangaung Metropolitan Municipality 

      Parkies, M. M. (University of the Free State, 2015-11)
      The purpose of this study was to evaluate the effectiveness of Performance Management System (PMS) processes at Mangaung Metropolitan Municipality which will be benchmarked against the best practices of the South African ...