Browsing Masters Degrees (University of the Free State: Business School) by Title
Now showing items 4-23 of 63
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Burnout of clinical personnel at Dr J S Moroka District Hospital
(University of the Free State, 2014-10)Over the years the public hospitals had undergone service transformation and were consequently faced with multiple challenges such as the rapid expansion of primary healthcare services and an epidemically demanding profile ... -
Centralised versus decentralised administrative resource allocation in the Faculty of the Humanities at the University of the Free State
(University of the Free State, 2015-11)At present, universities find themselves in an environment of increasing competition for scarce resources in the public sector at large. Being in a competitive environment, universities might lean towards a centralised ... -
Client satisfaction in the Department of Rural Development and Land Reform in South Africa
(University of the Free State, 2014-11)It is generally believed that the impact of interior client satisfaction can generate comparative advantages for institutional performance. The primary objective of this survey is to investigate the client satisfaction ... -
Client segmentation in a South African financial services company
(University of the Free State, 2015-11)Purpose: The business landscape for financial services providers around the world and in South Africa has seen many changes in terms of the economic environment, regulation and consumer needs. Amidst these changes, financial ... -
Collaboration between sales and marketing divisions
(University of the Free State, 2014-11)The issue addressed in this study is the insufficient collaboration between the sales and marketing divisions within a sales organisation. To address this problem, the purpose of this study was to investigate and research ... -
A competency model for data scientists in Grain SA
(University of the Free State, 2015-11)With the current global population growth and the consequential increasing demand for food, agricultural productivity needs to increase. Grain SA is a leading role player in the agricultural industry and needs to serve ... -
The cost of workplace conflict at company A and company B’s shared premises
(University of the Free State, 2014-11)Conflict does not only take an emotional toll on employees in a company but also affects companies in a financial way. The study was conducted on two companies (Company A and Company B) sharing the same business premises ... -
A critical analysis of managing change for the accounting cadre at the treasury department in Lesotho
(University of the Free State, 2014-11)Abstract not available -
Customer relationship management in Lesotho utility companies
(University of the Free State, 2015-11-16)The objective of this study is to investigate how CRM could be managed and implemented in view of improving WASCO and LEC service delivery. The research is conducted against a backdrop of service delivery and quality ... -
The determinants of brand advocacy by healthcare professionals: an invariance analysis of doctors vs pharmacists
(University of the Free State, 2014-11)Over the last decade the pharmaceutical market has become increasingly more competitive mainly due to cheap generic medicine imports from countries like India. Well-known branded companies have dominated the pharmaceutical ... -
The effect of current activity-based costing (ABC) implementation in Eskom’s finance field
(University of the Free State, 2014-10)English: The main objective of this research study was to identify the factors that have a direct influence on the successful implementation of activity-based Costing (ABC) within the Eskom finance division. The secondary ... -
The effect of organisational realignment of client service teams on employee engagement at Nedbank Lesotho
(University of the Free State, 2015-11)The objective of this study was to assess the impact organisational realignment of Client Service Teams at Nedbank Lesotho has had on employee engagement at the bank since implementation of Project Genesis. The research ... -
Effectiveness of performance management system at Mangaung Metropolitan Municipality
(University of the Free State, 2015-11)The purpose of this study was to evaluate the effectiveness of Performance Management System (PMS) processes at Mangaung Metropolitan Municipality which will be benchmarked against the best practices of the South African ... -
The effectiveness of performance management systems at the Central University of Technology, Free State
(University of the Free State, 2015-11)Performance management is a concept in the field of human resource management and is defined as a “continuous process of identifying, measuring and developing the performance of individuals and aligning performance with ... -
The efficient management of a call centre
(University of the Free State, 2014-11)The purpose of this study is to determine whether the focus call centre is managed efficiently. Certain core competencies that are necessary for call centre agents to effectively do their job is also considered. The study ... -
Employee awareness of environmental performance at FNB business inland
(University of the Free State, 2014-11)The primary objective of this study is to measure employee awareness of environmental performance at FNB Business Inland. An overview of environmental performance was included and the measures available to measure environmental ... -
Employee burnout at Lesotho Highlands Development Authority
(University of the Free State, 2015-11-16)Purpose: The primary objective of the study was to determine the level of employee burnout at Lesotho Highlands Development Authority (LHDA). Methodology: The research approach was positivist and the research design ... -
Employee engagement at a Lafarge Cement South Africa production facility
(University of the Free State, 2014-11)Increased competition due to lower sales margins, excess capacity, imports and a new entrant into the local market has led to various attempts to improve competitiveness in the cement industry over the last few years. The ... -
Employee engagement at Eskom Distribution Free State Operating Unit Head Office
(University of the Free State, 2015-11-13)Employee engagement has the potential to influence employee performance and management, yet it is not well understood by a number or organisations. The current challenge facing most organisations, however, is that ... -
Employee engagement in strategy execution at the South African Army Infantry Formation
(University of the Free State, 2015-11-16)The primary purpose of this study is to determine how employees in the South African Army Infantry Formation (SAAIF) can be engaged in the execution of organisational strategies. The problem is that employees in the SAAIF ...