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    Personality traits and resilience as predictors of job stress and burnout among call centre employees 

    Lamb, Shannon (University of the Free State, 2009-11)
    English: Research has shown that staff members of call centres are experiencing high levels of job stress due to the demands of their jobs. Employees frequently have no control over their work environment and external ...

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    Author
    Lamb, Shannon (1)
    SubjectBig five personality factors (1)
    Burn out (Psychology) (1)
    Burnout (1)Call center agents -- Job stress -- South Africa -- Bloemfontein (1)Call centre (1)
    Dissertation (M.Soc.Sc. (Industrial Psychology))--University of the Free State, 2009 (1)
    Job stress (1)Personality (1)Personality and occupation (1)Resilience (1)... View MoreDate Issued2009 (1)Has File(s)Yes (1)

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