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Personality traits and resilience as predictors of job stress and burnout among call centre employees
(University of the Free State, 2009-11)
English: Research has shown that staff members of call centres are experiencing high levels of job stress due to the demands of their jobs. Employees frequently have no control over their work environment and external ...
Personality traits and resilience as predictors of job stress and burnout among call centre employees
(University of the Free State, 2009-11)
English: Research has shown that staff members of call centres are experiencing high
levels of job stress due to the demands of their jobs. Employees frequently have
no control over their work environment and external ...