Simply delivering customers’ expected level of service results in waning customer perceptions of service quality and perceived value in any service industry. Favourable customer perceptions are gained through exceptional ...

Staff retention at World Vision International Lesotho is affected by broad factors of the organisation; which are compensation and benefits, work/development environment, organisational environment, and work-life balance. ...

The objective of this field study was to investigate the effectiveness of the formulation and implementation of marketing strategy at business and functional level within a given organisation. The work was prompted by a ...

The banking industry in South Africa is credited to be one of the top banking sectors in the world, compliance with stiff regulations has meant that banks have had to constantly increase their competitiveness in order to ...

This research study advocates that radio stations in Lesotho should make full use of the benefits offered by marketing both as a philosophy and a business function. The research study also recommends that the radio stations ...

Recent advances in antiretroviral treatments have simplified dosing regimens for people living with HIV. Yet, typical regimens still remain far more complex than treatments for other health conditions and adherence continue ...

English: A search for reasons for the continued distinction of women as being the poorest of the poor, despite decades of development efforts, necessarily leads to a need for assessing the development status of women. In ...

In South Africa, entrepreneurial ventures have a low survival rate as entrepreneurs start businesses but are unable to turn them into sustainable businesses (Foxcroft, Wood, Segal, Herrington and Kew, 2002: 14). Fatoki and ...

Irrespective of a two decade-plus long prevalence of several democratic participatory frameworks, and the excellent legal and policy frameworks for citizen participation in Uganda, exercising of democratic rights and ...

The Central bank of Lesotho is faced with a problem of unclear IT-business alignment in its payment systems business area. The study is intended to help find the causes of this lack of alignment and to also recommend ...