Simply delivering customers’ expected level of service results in waning customer perceptions of service quality and perceived value in any service industry. Favourable customer perceptions are gained through exceptional ...

English: In a changing world transformation is from the earliest centuries, familiar to mankind. Therefore the argument is valid that the meaning did not require further explanation. Although it might be the case, a ...

This study is an outcome of a qualitative study done among community cooperatives in Harare, Zimbabwe in July 2010. The study applies John, F.C. Turner's 'dweller control' theoretical framework to evaluate the empirical ...

English: A search for reasons for the continued distinction of women as being the poorest of the poor, despite decades of development efforts, necessarily leads to a need for assessing the development status of women. In ...

In South Africa, entrepreneurial ventures have a low survival rate as entrepreneurs start businesses but are unable to turn them into sustainable businesses (Foxcroft, Wood, Segal, Herrington and Kew, 2002: 14). Fatoki and ...

Staff retention at World Vision International Lesotho is affected by broad factors of the organisation; which are compensation and benefits, work/development environment, organisational environment, and work-life balance. ...

The objective of this field study was to investigate the effectiveness of the formulation and implementation of marketing strategy at business and functional level within a given organisation. The work was prompted by a ...

The banking industry in South Africa is credited to be one of the top banking sectors in the world, compliance with stiff regulations has meant that banks have had to constantly increase their competitiveness in order to ...

Irrespective of a two decade-plus long prevalence of several democratic participatory frameworks, and the excellent legal and policy frameworks for citizen participation in Uganda, exercising of democratic rights and ...

Agriculture contributes to greenhouse gas emissions (GHG) through practices that reduce the amount of soil organic carbon. Examples of this are fallow and intensive tillage. Conventional ways of farming are not sustainable ...