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Burnout of clinical personnel at Dr J S Moroka District Hospital
(University of the Free State, 2014-10)
Over the years the public hospitals had undergone service transformation and were consequently faced with multiple challenges such as the rapid expansion of primary healthcare services and an epidemically demanding profile ...
Customer delight as an antecedent of customer loyalty in the South African banking industry
(University of the Free State, 2014-07)
Simply delivering customers’ expected level of service results in waning customer perceptions of service quality and perceived value in any service industry. Favourable customer perceptions are gained through exceptional ...
Universities in regional development: knowledge transfer in a less favoured region
(University of the Free State, 2013-06)
English: This dissertation is an exploratory study aimed at increasing the theoretical and empirical understanding of knowledge transfer from a university to its region. The study builds on the increased emphasis on the ...
Information technology-business alignment for business process efficiency at the Central Bank of Lesotho
(University of the Free State, 2015-11-16)
The Central bank of Lesotho is faced with a problem of unclear IT-business
alignment in its payment systems business area. The study is intended to help find
the causes of this lack of alignment and to also recommend ...
Strategic marketing planning for radio stations in Lesotho
(University of the Free State, 2007-11)
This research study advocates that radio stations in Lesotho should make full use of the benefits offered by marketing both as a philosophy and a business function. The research study also recommends that the radio stations ...
Challenges faced by urban Zimbabwean women entrepreneurs
(University of the Free State, 2011-11)
The primary objective of this study was to investigate the challenges that urban Zimbabwean women entrepreneurs face. The study was motivated by the theoretical findings that women have always been discriminated against ...
A framework for the development of marketing strategies at Goldfields Casino
(University of the Free State, 2014-06)
The objective of this field study was to investigate the effectiveness of the formulation and implementation of marketing strategy at business and functional level within a given organisation. The work was prompted by a ...
The quality of service at Absa Wealth Bloemfontein
(University of the Free State, 2015-11)
The banking industry in South Africa is credited to be one of the top banking sectors in the world, compliance with stiff regulations has meant that banks have had to constantly increase their competitiveness in order to ...
The impact of entrepreneurial characteristics and business practices on the long term survival of small and medium enterprises (SMEs)
(University of the Free State, 2011)
In South Africa, entrepreneurial ventures have a low survival rate as entrepreneurs start businesses but are unable to turn them into sustainable businesses (Foxcroft, Wood, Segal, Herrington and Kew, 2002: 14). Fatoki and ...
The development status of women in South Africa: patterns, progress and profiles
(University of the Free State, 2009-02-06)
English: A search for reasons for the continued distinction of women as being the poorest of the poor, despite decades of development efforts, necessarily leads to a need for assessing the development status of women. In ...