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dc.contributor.advisorVan Straaten, F. P.
dc.contributor.authorSekoto, Michael Tsietsie
dc.date.accessioned2018-11-14T12:30:57Z
dc.date.available2018-11-14T12:30:57Z
dc.date.issued1998-08
dc.identifier.urihttp://hdl.handle.net/11660/9510
dc.description.abstractAbstract not availableen_US
dc.language.isoenen_US
dc.publisherUniversity of the Free Stateen_US
dc.subjectCustomer services -- Managementen_US
dc.subjectPublic administration -- Customer services -- South Africaen_US
dc.subjectCustomer services -- Quality controlen_US
dc.subjectPublic administration -- Quality controlen_US
dc.subjectOrganizational effectivenessen_US
dc.subjectDissertation (M.P.A. (Public Administration))--University of the Free State, 1998en_US
dc.titleCustomer-focus approach as a management tool for improving service delivery in the public sectoren_US
dc.typeDissertationen_US
dc.rights.holderUniversity of the Free Stateen_US


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