• Login
    View Item 
    •   KovsieScholar Home
    • Electronic Theses and Dissertations
    • All Electronic Theses and Dissertations
    • View Item
    •   KovsieScholar Home
    • Electronic Theses and Dissertations
    • All Electronic Theses and Dissertations
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    The cost of workplace conflict at company A and company B’s shared premises

    Thumbnail
    View/Open
    Magister in Business Administration at the UFS Business School University of the Free State Bloemfontein (1.025Mb)
    Date
    2014-11
    Author
    Combrink, Jan Hendrik
    Metadata
    Show full item record
    Abstract
    Conflict does not only take an emotional toll on employees in a company but also affects companies in a financial way. The study was conducted on two companies (Company A and Company B) sharing the same business premises with the purpose of determining the effect of conflict between the two companies on their bottom line profit. The study followed a twofold approach to determine the causes and cost of conflict within each of the companies, as well as between the companies. In determining the causes of conflict and by quantifying the effects of conflict, a guideline is provided to the executives of the two companies as to what aspects need to be addressed in order to lessen the cost of conflict between the companies. Current literature was reviewed to determine the known causes of conflict, the effects of unmanaged conflict, as well as existing conflict management strategies. A cross-sectional quantitative research design was followed making use of a questionnaire survey and primary source documents. These results were then applied to a cost model that consists of aspects taken from the John Ford & Associates cost of conflict model (2007) and the Dana measure of financial cost of organisational conflict model (2001) to determine the cost of conflict between the two companies. Several causes for conflict between the two companies were identified of which the sharing of resources proves to be the major cause of conflict between the two companies. The biggest cost of conflict for both companies is loss in productivity due to lowered motivation. It was also determined that Company B is affected more by internal conflict than by conflict between the two companies. The study clearly indicates that the conflict within, and between the two companies are of such a nature that it would be detrimental to both companies if no intervention were to take place. Based on the findings and the literature, suggestions are made to the executives of the two companies on ways to intervene and to manage the existing conflict between the companies.
    URI
    http://hdl.handle.net/11660/716
    Collections
    • All Electronic Theses and Dissertations
    • Masters Degrees (University of the Free State: Business School)

    Related items

    Showing items related by title, author, creator and subject.

    • A (new) agenda for (sustainable) peace: crafting a new role for preventive diplomacy in understanding and transforming African conflicts 

      Swart, Gerrie (Faculty of Humanities, University of the Free State, 2008)
      Abstract not available
    • Conflict management in emerging cooperatives in the Northern Cape Province 

      Piki, Lesedi Edward (University of the Free State, 2021-07)
      Cooperatives are autonomous and voluntarily associations of people with common socio-economic goals striving for a democratically jointly owned business enterprise ILO (2014). Cooperatives are used throughout the world to ...
    • Towards the development of a sustainable management strategy for Canis mesomelas and caracal on rangeland 

      Du Plessis, Johannes Jurie (University of the Free State, 2013-10)
      English: South Africa has a long history of human-wildlife conflict with black-backed jackal Canis mesomelas and caracal Caracal caracal, especially in the small livestock industry. Recently, wildlife ranchers and cattle ...

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback
     

     

    Browse

    All of KovsieScholarCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    DSpace software copyright © 2002-2016  DuraSpace
    Contact Us | Send Feedback