The construction project manager as communicator in the property development and construction industries

Abstract

English: Ineffective project communication may lead to project failure in respect of expected outcomes. Communication in the construction industry is important even though a qualified project team and manager plan, organise and manage a project. The construction project manager needs communication skills to communicate effectively and manage projects successfully to expected completion. The aim of this thesis is to propose a communication skills and leadership model for construction project management. Management of a project can apply the model. It can also be used to determine which communication skills the construction project manager should possess or should develop to communicate effectively. The results of the research indicate that construction project managers need the basic skill of being able to communicate effectively, with decision making and problem solving as the most important communication skills. A model is proposed to assist construction project management. This model can be developed further as an instrument to measure the maturity of a project manager or team.

Afrikaans: Oneffektiewe projekkommunikasie mag tot die mislukking van projekte lei, ten opsigte van die verwagte uitkomste. Kommunikasie in die konstruksie-industrie is belangrik, selfs al word projekte deur ʼn gekwalifiseerde projekspan en bestuurder beplan, georganiseer en bestuur.

Die konstruksieprojekbestuurder benodig kommunikasievaardighede om effektief te kommunikeer en projekte suksesvol te bestuur tot verwagte afhandling.

Die doel met die proefskrif is om ʼn kommunikasievaardigheid en leierskap-model vir konstruksieprojekbestuur voor te stel. Die model kan deur projekbestuurders gebruik word. Dit kan ook help om te bepaal watter kommunikasievaardighede die konstruksieprojekbestuurder oor moet beskik of verder moet ontwikkel ten einde effektief te kan kommunikeer.

Die resultaat van die navorsing dui daarop dat konstruksieprojekbestuurders oor die basiese vaardigheid moet beskik om effektief te kan kommunikeer, met besluitneming en probleemoplossing as van die belangrikste kommunikasie-vaardighede.

ʼn Model word voorgestel om konstruksieprojekbestuur te ondersteun. Hierdie model kan verder ontwikkel word as instrument om die volwassenheid van ʼn projekbestuurder of span te meet.