Chamisa, S. F.Thaele, Nteboheng2023-09-292023-09-292022http://hdl.handle.net/11660/12278Dissertation (MBA (Business Administration))--University of the Free State, 2022Organisational change management involves innovative strategies and a framework that are performed to regulate change. It helps to improve both organisational and individual effectiveness. Therefore, it is significant for organisations to manage any form of organisational change successfully. Managing a positive organisational change can increase employee morale and teamwork. It can help the organisation to increase productivity and quality of work. Any form of change, especially in the workplace, can be intimidating and frustrating for workers and subsequently lead to change resistance. This study focused on the development of the change management framework that will enable the Land Administration Authority (LAA) to implement change effectively and efficiently with minimum to no resistance at all. The literature review discusses models and frameworks that could be used for successful change management. It also looked at factors of the successful transition. The study sought to evaluate the organisational change management processes at the LAA. A qualitative research method was employed. To collect data, semi-structured interviews were conducted to find factors that lead to the unsuccessful change management processes at the LAA. Data was organised, presented and analysed through thematic analysis. The findings from the study can help the management to improve the organisational change management at the LAA. Results showed that there is no proper communication and information transmission. Inefficient communication can obstruct the whole change process. The recommendation is that the LAA must have in place a communication plan that outlines how the information will be disseminated and which modes will be used. A private organisation should be considered and future research should focus on several organisations in order to compare results of different samples.enOrganisational change managementchange résistanceLAADissertationUniversity of the Free State