Van Straaten, F. P.Sekoto, Michael Tsietsie2018-11-142018-11-141998-08http://hdl.handle.net/11660/9510Abstract not availableenCustomer services -- ManagementPublic administration -- Customer services -- South AfricaCustomer services -- Quality controlPublic administration -- Quality controlOrganizational effectivenessDissertation (M.P.A. (Public Administration))--University of the Free State, 1998Customer-focus approach as a management tool for improving service delivery in the public sectorDissertationUniversity of the Free State