Bekker, J. C. O.Moshebi, Oupa Mochongoane2019-06-282019-06-282002-05http://hdl.handle.net/11660/9909The aim of the study is an analysis of management development models, realistic understanding of good governance and effective service delivery by South African municipalities. The shortage of effective management skills in South African municipalities is a wellknown phenomenon and there is an urgent need for management development techniques to be explored and documented. To develop a South African municipalities two factors must be considered; • First, the theoretical issues pertaining to management development for a theoretically sound process is essential. • Second, the peculiarities of the South African local government environment or sector must be considered. After reviewing the literature on participation and governance, an analytical framework of good, democratic governance in South African municipalities is developed. The study critically analyses these local government developments; special attention is paid to the danger of the co-option of civil society. The study concludes that the realisation of a truly participatory mode of governance is vital for South African socio-economic and political development. It is an exploratory study of the determinants of service quality for community/civil society/residents/customers. It examines the nature of the service quality offered by local government(s). Policy implications and recommendations are made from a pragmatic and developmental perspective.enDissertation (MGT (Governance and Political Transformation))--University Free State, 2002Municipal governmentSouth AfricaMunicipal servicesManagementGovernment executivesTrainingDissertationUniversity of the Free State