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dc.contributor.authorDe Lange, Lucrezea
dc.contributor.authorMulder, Dalmé
dc.date.accessioned2016-07-21T06:51:20Z
dc.date.available2016-07-21T06:51:20Z
dc.date.issued2012
dc.identifier.citationDe Lange, L., & Mulder, D. (2012). Communication indicators for integrating diverse cultures in junior female residences at a South African tertiary institution. Communitas, 17,181-197.en_ZA
dc.identifier.issn1023-0556 (print)
dc.identifier.issn2415-0525 (online)
dc.identifier.urihttp://hdl.handle.net/11660/3559
dc.description.abstractResidences are directly affected by transformational change in South Africa, as these are key areas in transformation strategies of South African tertiary institutions. Although inroads have been made in this area, there is still room for improvement as transformation targets seem difficult to reach. To address this problem, the primary objective of this study was to recommend a theoretical communication framework that can contribute towards more effective communication during the process of change in multicultural junior female residences. A qualitative approach and grounded theory strategy were used as research design. As the grand theory of this study is based on the general systems theory approach, the Mitroff model (Mitroff et al. 1974) of problem-solving was applied. As a holistic perspective is deemed essential in order for an organisation to change successfully, the four dimensions of a contemporary organisation impacted by change were explored. The importance of organisational culture, and the essential place of the learning organisation where constant development of employees is encouraged to ensure that the organisation survives in, and adapts to, an ever-changing environment were emphasised. The central role of the manager, the importance of leadership communication, the engaging of employees, as well as the fact that listening to employees should be regarded as an action step critical to successful change implementation were discussed. An important factor often overlooked, namely the human factor or micro-emotional level of the organisation, was addressed. A five-pillar communication framework with indicators that can contribute towards more effective communication during a change intervention was recommended.en_ZA
dc.language.isoenen_ZA
dc.publisherDepartment of Communication Science, University of the Free Stateen_ZA
dc.subjectSouth Africaen_ZA
dc.subjectTransformationen_ZA
dc.subjectTertiary educationen_ZA
dc.subjectResidencesen_ZA
dc.titleCommunication indicators for integrating diverse cultures in junior female residences at a South African tertiary institutionen_ZA
dc.typeArticleen_ZA
dc.description.versionPublisher's versionen_ZA
dc.rights.holderDepartment of Communication Science, University of the Free Stateen_ZA


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