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    Closing the customer gap through effective employees 

    Fourie, Johanna Maria (University of the Free State, 2015-02)
    This study attempts to contribute to the current knowledge to determine the factors that influence front-line employees in delivering a sustainable quality service. It is nearly impossible to deliver a quality service ...

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    Fourie, Johanna Maria (1)
    SubjectCustomer gap (1)Customer loyalty (1)Customer satisfaction (1)Dissertation (M.Com. (Business Management))--University of the Free State, 2014 (1)Front-line employees (1)Gaps model of service quality (1)Service performance gap (1)Service quality (1)... View MoreDate Issued2015 (1)Has File(s)Yes (1)

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