Now showing items 1-2 of 2

    • Closing the customer gap through effective employees 

      Fourie, Johanna Maria (University of the Free State, 2015-02)
      This study attempts to contribute to the current knowledge to determine the factors that influence front-line employees in delivering a sustainable quality service. It is nearly impossible to deliver a quality service ...
    • Lojaliteitsbemarking van handelsbanke onder professionele gegradueerdes 

      Immelman, Reaan (University of the Free State, 2003-06)
      During the last five years, the financial services sector has undergone drastic changes, resulting in a market place which is characterised by intense competition and increased deregulation. In the new market place, ...