(University of the Free State, 2016) Bond-Barnard, Taryn; Fletcher, Lizelle; Steyn, Herman
English: Growth in computer-mediated communication
(CMC) technologies such as instant messaging (IM)
and video conferencing (VC) has led to a need to
explore the utilisation and influence of these tools on
the quality of project communication, which must
still be established. This article reports the results of a
survey conducted among 210 project practitioners
using CMC in various industries to determine how,
why and what each medium is used for, and how
these media influence factors that promote quality
communication. Some results showed that the use of
both instant messaging and video conferencing in
projects is moderate and both improve the quality of
communication in virtual teams, however in different
ways.